Things To Know About Your Event Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION / RAIN POLICY: No monetary refunds will be given under any circumstance. Rescheduling options are only available due to inclement weather, and sufficient notice must be given – at least 36 hours for inflatables.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 5 days prior to your event. This helps us ensure that there are no delays in delivery.
INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the Houston area. In such cases, we may deliver earlier than your event start time to give the inflatable time to dry.
GRASS: Please be sure to have your grass cut no later than the day before we set up.
TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick them up. If you need us to set up and break down the tables and chairs, let us know so we can add time to the schedule for an additional $1.00 per table or chair.
SPACE: Please measure your setup area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your setup area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.
CONCESSIONS: Must be returned clean.
DELIVERY: We will deliver your order on the day you reserved between 1- 4 hours before your party starts time.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable).
If you have any questions please call or text us at (346) 617-2789. Otherwise we’ll see you soon!