Bounce House and Party Rentals

FAQs

If you are not sure where to start with your party rental, take a look at our frequently-asked questions and see if they can help you.

Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 346-617-2789.

Privacy

Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

Delivery

A delivery fee is assessed on all delivery areas. Contact us for delivery charges if your area is not listed.

Additional Fees

We charge an additional fee when water is used on a dry unit. This fee is for clean up and drying of the equipment that WAS NOT rented as wet.

How do I reserve a moonwalk?

Call us at 346-617-2789 to speak to a Houston Party Time representative or visit our website.

What are the rental hours?

Deliveries are between 7 AM and 11 AM. These times may change under certain circumstances.

How long is the rental for?

The standard rental of the inflatable is up to 6 hours, it will be set-up and ready for the full 6-hour time. When booking online the “start” time is the time we will have it set-up by. Typically we arrive an hour prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary we will call a day ahead to confirm someone will be home to accept delivery.

Are Moonwalks safe?

Yes, they are designed with safety first. They are made from a fire retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.

How much room will I need?

Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.

What if it rains or bad weather?

If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUNDS will be made. If you suspect bad weather, we ask that you cancel prior to delivery. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.

Do you deliver in our area?

Call us to find out if we are able to deliver in your area and for current pricing.

What type of payments do you accept?

We accept MasterCard, Visa, American Express, Discover 

Do I need to pay a deposit?

Yes, deposit is required and the amount varies on how many items you wish to rent. You may pay with Visa, MasterCard, American Express or Discover on our website or by phone. The deposit is non-refundable. However, if cancellation is 5 days prior to your event we will charge your credit card account for $50. That $50 can be used in future use within the next year. If the cancellation takes place within 5 days of the scheduled event the $50 charge will be applied to the credit card on file.

What if I do not have electricity?

Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate.

How far in advance do I need to order?

Rental is on a first-come first-served basis. It is wise to get your reservations in early to be guaranteed your moonwalk is available. We suggest 2-4 weeks prior to your event. If you do have last-minute needs, we will do our best to accommodate you.

Can you set-up in parks or an apartment?

We do not set up in Parks or Apartments at this time.

Can I pickup a moonwalk?

We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.

Still have questions?

Call or Email: 346-617-2789 or partyrentals@houstonpartytime.com

Feel free to use our Contact Form to reach out to us anytime.